This page is to inform our users of any known issues with the VyprVPN service. The latest service status updates and announcements are listed first.
Trouble connecting in China - June 27th, 2018
At this time, all servers should now be functioning normally in China.
China blocks OpenVPN protocol
China started blocking OpenVPN protocol. If you are having issues connecting from China please try switching protocol.
Customers on the VyprVPN Premium plan have access to our proprietary Chameleon protocol. Here are instructions to Change Protocol to Chameleon.
The Chameleon protocol is not available to customers on the VyprVPN plan. To change your plan please follow the instructions here. If your preference is your existing VyprVPN plan we recommend that you try switching to other protocols such as L2TP or PPTP.
If you are unable to download or login into the app, please use the manual setup instructions here.
Due to increased support volume we recommend exhausting all the above instructions first. We thank you for your patience.
If you are experiencing an issue with VyprVPN, please contact our support team for assistance.