What are Errors 789, 809 or 810?

Operating Systems Affected: Windows (all)

Any one of these Windows L2TP errors can occur if a response wasn't received from the VPN server. This is often caused by router interference.

Solution:

  1. If using the VyprVPN Desktop App, ensure the app was installed using the computer administrator profile.
  2. If using a manual configuration, ensure that you have added the necessary registry setting outlined in the setup instructions:

    • Windows 7 L2TP/IPsec
    • Windows Vista L2TP/IPsec
    • Windows XP L2TP/IPsec
  3. Temporarily disable your firewall and/or other security software.

If step three above resolves the issue, contact Golden Frog support to get assistance updating your security software configuration.

Contact Support »

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