What is Error 800?

Operating Systems Affected: Windows (all)

This PPTP error indicates that the VPN server is unreachable. This is typically a result of security software interference or Internet connectivity issues.

Solution:

  1. Ensure you are able to connect to the Internet.
  2. Ensure that PPTP pass-through is enabled on your router.
  3. Temporarily disable your firewall and/or other security software.

If step three above resolves the issue, contact Golden Frog support to get assistance updating your security software configuration.

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