This error is shown when logging into the VyprVPN app and can occur on the Windows and Mac desktop apps. Typically, the root cause is the app cannot reach our authentication servers. This is more prone to occur on corporate, university, and other potentially restrictive networks.
You can try the following steps to attempt to resolve the error:
1. Make sure you are running the most recent version of VyprVPN. If you aren't, please install the latest version and try logging in again.
To check the version number on Windows, access "Programs and Features" in the Windows Control Panel and scroll down the list of programs until you see VyprVPN. You will see the version number in the "Version" column. To check the version number on a Mac, right-click the VyprVPN app icon and choose "Get Info." The version number will be listed in the pop-up.
2. Make sure you have an active connection to the internet and that no other VPN connections are active. This includes corporate VPN connections.
3. Temporarily disable any anti-virus and firewall programs you're running to see if you are able to log in. Anti-virus programs and strict firewalls can block the necessary traffic to our authentication servers.
4. Reboot your computer and refresh your local network. Then, try logging in again.
You can use this method to refresh your network (if you have access):
1. Unplug power cables from modem and router
2. Wait 30 seconds, plug modem in
3. Wait 30 seconds, plug router in
4. Wait 30 seconds, network is now refreshed.
If you are still receiving this error message when attempting to login to VyprVPN, please set up a manual VPN connection using a VPN server IP address by following the instructions for your operating system here.
While manually connected to the VPN, login to the VyprVPN app. If you are able to connect to the VyprVPN app, disconnect from the manual VPN connection and continue using the VyprVPN app.
If you still see the "You appear to be offline" error when logging into the app, please contact support.