This account lock indicates that you have exceeded the maximum number of DMCA strikes allowed on a single user account. Once an account is in this state, it cannot be unlocked.
Please be aware that the following was agreed upon at the time of signup: "The account holder is solely responsible for all activities that take place on the account at all times. Repeat offenders are subject to account suspension or termination, as outlined in our Terms of Service."
For additional information regarding our stance on this matter, please refer to our Terms of Service agreement which can be located here: https://www.goldenfrog.com/terms-of-service