Troubleshooting speed issues on MacOS

If you are experiencing slow speeds while connected to VyprVPN on a Mac, we recommend following the steps below.

Perform a complete refresh of your network:

  1. Power off your computer
  2. Shut down your router
  3. Shut down your modem
  4. Wait 30 seconds, then power on your modem again
  5. Wait until your modem has booted, then power on your router
  6. Power on your computer

Try alternative protocols:

Mac_Protocols.png

  1. Click VyprVPN in the start menu
  2. Click Preferences
  3. Click the Protocol tab
  4. Select the desired protocol

Select the fastest server option, or choose a server with low ping from the server list:

Mac_Servers.png

  1. Click the pindrop icon next to the connect button
  2. Choose fastest server towards the top, or select another server with green ping
Note: If you require to connect to a specific server, please note that factors including the ping time to the server, the geographical distance between your physical location and the server location, and the protocol you are connecting to the VPN server affects the speeds you will receive.

While VyprVPN is configured to minimize the amount of speed loss when connected, we unfortunately cannot guarantee that you will not experience loss of speeds even after attempting the above troubleshooting. There are many factors outside of our control affecting your speeds, including the route your ISP provides you to our VPN servers.

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