This error typically occurs when using a password reset link that is no longer valid.
Please make sure you are not using any password reset link you have used in the past, as these links do expire after a period of time. Additionally, when a new password reset email is sent, the first password reset email becomes invalid. We suggest deleting any existing password reset emails from your inbox and then requesting a new password reset.
If the issue persists, please clear the cookies and cache in your browser and try again. If this issue is still occurring, please try the same steps in a different browser or on a different device.
If you've completed the above but are still receiving the same error, please contact support and provide us with the password reset link you received.
Last reviewed/updated June 2019