What is Error 800?

Operating Systems Affected: Windows (all)

This PPTP error indicates that the VPN server is unreachable. This is typically a result of security software interference or Internet connectivity issues.


  1. Refresh your network and ensure you are able to connect to the Internet.
  2. Ensure that PPTP pass-through is enabled on your router.
  3. Temporarily disable your firewall and/or other security software.

If step three above resolves the issue, contact Golden Frog support to get assistance updating your security software configuration.

If you need any further assistance, please contact support.


Last reviewed/updated July 2019

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