What is Error 806 and/or 807?

Operating Systems Affected: All

This L2TP/IPsec error occurs if a response wasn't received from the VPN server.

Solution:

  1. Ensure that L2TP pass-through is enabled on your router.
  2. Temporarily disable your firewall and/or other security software.

If step two above resolves the issue, contact Golden Frog support to get assistance updating your security software configuration.

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