This page is to inform our users of any known issues with the VyprVPN service. The latest service status updates and announcements are listed first.
iOS Connection Trouble in China
As of November 18, 2019 the information below is still up to date.
Update: November 6, 2019
We are still working towards a resolution for our customers in China using the VyprVPN iOS app.
At this time, we would like to have you try the following steps for a manual IKEv2 connection on your iOS device to see if you are able to establish a successful connection. To do this, please try the following steps:
How to Configure:
Launch the iOS Settings application
Tap Add VPN Configuration...
Select IKEv2 for Type and enter the following information.
Server: Enter a server hostname from the list below:
us1.i2.unblockwallcn1.com (US- Los Angeles, CA)
hk1.i2.unblockwallcn1.com (Hong Kong)
kr1.i2.unblockwallcn1.com (South Korea)
au1.i2.unblockwallcn1.com (Australia- Sydney)
au3.i2.unblockwallcn1.com (Australia- Perth)
uk1.i2.unblockwallcn1.com (United Kingdom)
us3.i2.unblockwallcn1.com (US- Austin, TX)
us4.i2.unblockwallcn1.com (US- Miami, FL)
us6.i2.unblockwallcn1.com (US- Chicago, IL)
us7.i2.unblockwallcn1.com (US- San Francisco, CA)
us8.i2.unblockwallcn1.com (US- Seattle, WA)
Remote ID: *.vyprvpn.com
Local ID: <leave blank>
User Authentication: Username
Account: Your Golden Frog Login (e-mail address)
Password: Your Golden Frog Password
Launch the Settings application.
Under VPN, swipe the toggle to the ON position for the IKEv2 VyprVPN connection you just created.
Once done, you will be connected to VyprVPN.
Thank you again for your continued patience.
October 30, 2019
We are aware that many of our customers within China are currently unable to connect with the VyprVPN iOS app.
We are currently working on a resolution to get this resolved, and we will provide a more detailed update once we have restored connectivity.
At this time, we suggest using the VyprVPN Windows, Mac, or Android applications with the Chameleon protocol. To make sure you are using the Chameleon protocol, please use the following instructions:
- Open the VyprVPN app
- Click on "Customize" in the bottom left hand corner
- Select the "Protocol" option
- Select the option for "Chameleon"
- Connect to any server location closest to you.
We apologize for any inconvenience this may cause, and thank you very much for your patience.
October 28, 2019
*UPDATE* Connectivity Issues Have Been Resolved
Connection Interruptions To VyprVPN European Servers.
We are currently experiencing an issue impacting customers' ability to successfully connect to any of our VyprVPN servers in the Europe region. Our Team is actively investigating this matter so that we can resolve the issue as quickly as possible. As updates become available, we will update this page to keep our customers informed.
In the mean time, we would suggest connecting to an alternate server location outside of Europe.
Thank you for your patience.
October 3, 2019
Experiencing Issues Connecting In China? Try Our Latest VyprVPN for Windows Beta Version
We recently released a beta version of VyprVPN that includes some adjustments to our proprietary protocol Chameleon to allow customers within restrictive regions, such as China. To connect successfully and improve the connection experience with VyprVPN. To take advantage of these adjustments, you will need to download our latest beta version of VyprVPN here.
Once you have the latest beta version of VyprVPN installed, you will need to connect with the Chameleon protocol to one of the following VyprVPN servers:
If you have any trouble connecting to these servers after updating to the beta version, please contact our support team.
October 2, 2019
VyprVPN China Service Update
We are currently aware that many of our customers within China are currently unable to connect with the VyprVPN app on Windows, Mac, Android. iOS should be working normally using IKEv2 protocol. Our Team is actively investigating this matter so that we can resolve the issue as quickly as possible.
September 27, 2019
VyprVPN Billing Update
We are currently aware of erroneous billing issues. Our team is currently investigating this and we will reach out to anyone that has been affected as soon as possible.
September 26, 2019
PPTP & OpenVPN-160 Update
We will be moving away from the PPTP & OpenVPN 160-bit protocols in upcoming releases to focus on faster & more secure protocols. Manually configured PPTP & OpenVPN 160-bit connections will still be available for some time. Please contact our Support team for any questions or concerns.
September 25, 2019
US/ South American Server Maintenance
Over the next 3 days, we will be performing maintenance on our US and South American server locations. While this occurs, you may be disconnected from the VyprVPN application. If you are disconnected, you will just need to hit "Connect" again or choose a different server location. We apologize for any inconvenience and appreciate your patience!
September 18, 2019
VyprVPN Server Maintenance
Over the next week, we will be performing maintenance on all of our server locations. While this occurs, you may be disconnected from the VyprVPN application. If you are disconnected, you will just need to hit "Connect" again or choose a different server location. We apologize for any inconvenience and appreciate your patience!
September 12, 2019
VyprVPN Connections Interrupted in China
We are currently aware that many of our customers within China are unable to connect with the VyprVPN app on Windows and Android. Our Team is actively investigating this matter so that we can resolve the issue as quickly as possible. At this time, you are still able to connect to VyprVPN on iOS devices. We will provide an update once we have restored Windows and Android connectivity.
May 22, 2019
VyprVPN Service Interrupted in China
We are currently aware of ongoing connection issues with the Chameleon protocol from within China. Our team is investigating and we hope to have service restored as soon as possible. We apologize any inconvenience. You can keep up with the latest updates here.
April 29, 2019
VyprVPN Server Maintenance
Starting 30 April 2019 through 5 May 2019, we are going to be performing server maintenance for our global servers. As we complete the maintenance, you might face a short disconnection, and the connection should be restored automatically with no issues. If you are unable to reconnect, or have any questions regarding the maintenance, please Contact Support here and we will be happy to help.
We apologize for the inconvenience and we truly appreciate your understanding.
April 11, 2019
VyprVPN Service Update
During the latter part of last year and early this year it became apparent that our current processes for serving our customers in China needed an overhaul. The methods employed by the Chinese government to block our service had become more advanced. We needed a new strategy as it was apparent that this fight was not going to let up and we needed a more long-term solution. Over the past couple of months, we have been working on revamping our obfuscation methods to better serve our customers in China and other regions of the world that are subject to censorship. Our development and operations teams have been heads down working on updating the applications to support these changes. We hope to have the updates out to customers on all 4 major platforms soon.
Until then our teams are still utilizing our old methods to keep our service up the best we can. We urge all of our customers in China to use the Chameleon protocol on Android, Windows, and MacOS whenever possible. For customers using our iOS app, IKEv2 works intermittently. This means that customers will sometimes need to reconnect if the service is blocked while they are using it.
March 8, 2019
VyprVPN Service Update
We thank you for choosing VyprVPN. Recently, China's firewall has adopted many complicated blocking methods. We encourage you to try connecting again, as we are currently in the process of debugging and constantly adjusting to improve your VyperVPN experience. We hope to continue to receive your support and trust. Thank you very much for your patience.
March 4, 2019
China Customers Experiencing Login Issues To VyprVPN Apps
We are aware that many of our customers within China are currently unable to login to our VyprVPN apps. Our Team is actively investigating this matter so that we can resolve the issue as quickly as possible. As updates become available, we will update this page to keep our customers informed. Thank you for your patience.
February 22, 2019
VyprVPN Service Update: Connection Restored For Our Customers Within China
We are happy to report that we have restored VyprVPN for all applications (Android, iOS, Windows and MacOS). VyprVPN users can now connect successfully to our service from China using the Chameleon Protocol on Windows, Mac and Android. For iOS please use IKEv2.
We are grateful for your patience. We are committed to fighting against censorship, and to ensure success in our efforts, we have put our focus on developing a new technology solution for our Chinese users. We will keep you posted on our progress as we introduce a technology that can continue to support a free and open internet in China.
February 15, 2019
Where are we now with VyprVPN service in China?
The blocking technology and techniques applied by the Chinese Government have evolved and become much more complex than anything we have seen before. We validated that these methods are impacting other VPN providers in the area as well.
Our conviction in Internet Freedom and commitment to fight against censorship remains strong, but to complete our mission successfully, we need to adjust our approach and look at new technology solutions for the Chinese market.
We will keep you posted on progress as we regroup, rebuild and focus on our core mission keeping the Internet free and open.
February 5, 2019
Ongoing Blocking Events In China
Ongoing blocking events in China continue to impact VyprVPN connectivity. We continue to work around the clock to restore service for all VyprVPN users in China. We thank you for your continued patience as we work hard to fix connection issues. We will continue to keep you informed, please check back here for updates.
February 2, 2019
Restoring Service For Our China Customers Is Top Priority
We thank you for your patience as we work hard to fix the connection issue for our users in China. This is the highest priority for our technology team. We are working around the clock to restore the service for all VyprVPN users. We will post a more detailed update once we have restored service. Thank you for your patience.
February 1, 2019
Our Network Engineering Team Continues Working On Restoring VyprVPN Service For Our Customers In China
We apologize for the inconvenience that the connectivity issue is causing for VyprVPN customers in China. Our team is working hard to address the new blocks that hit our VPN service yesterday. We appreciate your patience and we will update you as soon as the service is restored.
January 31, 2019
VyprVPN Service Interrupted By Block By Chinese Government
We are aware of the connectivity issue that VyprVPN users are experiencing in China, and we apologize for the inconvenience. Our VPN service in China was blocked today and we are working diligently to restore service for our customers.
We appreciate your patience and will update you as soon issue is resolved.
January 27, 2019
VyprVPN Service Interrupted By Block By Chinese Government
At approximately 11:30 PM US Central Time, the Chinese government implemented a block causing an interruption to the VyprVPN service for our customers within China. Our team is hard at work restoring access to our VPN servers. At this time, service has been restored to the following VyprVPN servers:
US - Los Angeles
US - San Francisco
US - Seattle
January 10, 2019
VyprVPN Service Update: Connection Restored For VyprVPN For iOS App Users
We are happy to report that we have restored our service on all VyprVPN Apps including our iOS App. You will be able to connect successfully from China using your iOS, Android, Windows and Mac devices.
We thank you for your patience as we addressed the attacks of the Chinese Firewall on our service. We are committed to providing a reliable VPN service and we will be monitoring the Apps performance to make sure that our connection is stable.
January 8, 2019
VyprVPN Service Update: Connection Restored For VyprVPN For Mac App Users
We are happy to report that in addition to the solution we provided for the Windows and Android Apps, we have just restored our service using the Chameleon Protocol on VyprVPN MacOS App.
VyprVPN users will be able to connect successfully from China using the Chameleon protocol through their Android, Windows and Mac devices. Please update your applications to the latest versions to ensure you can connect. You can download them here.
We apologize for the inconvenience and we hope that you can connect successfully now. We are committed to providing a stable service and we are working hard to restoring the connection on all iOS platforms.
December 27, 2018
VyprVPN Service Update: Connection Restored For VyprVPN For Android App Users
We’re happy to report that the VyprVPN technology team has resolved the connection issue on Android platforms in addition to the Windows App. VyprVPN users will be able to connect successfully from China using the Chameleon protocol through their Android and Windows devices.Please update your applications to the latest versions to ensure you can connect (Android – 2.30.0,Windows – 2.16.0).
We are committed to providing a stable and reliable service to all customers.
Our team is monitoring the connection performance and will be prepared to counter any blocking attempts by the Chinese Government.
December 23, 2018
VyprVPN Service Update: Connection Restored For VyprVPN For Windows App Users
The VyprVPN Technology team has been hard at work addressing the new blocking techniques implemented by the Great Firewall. We are happy to report that we have just restored our service on the VyprVPN Windows App. We are working now on restoring the connection on the remaining VyprVPN Apps.
Our team will be working in full capacity to monitor the performance of this solution and to guarantee full access to all VyprVPN users in China.
You can access the VyprVPN service immediately on our Windows App using the Chameleon protocol. For more details, please follow the below steps:
1 - Download VyprVPN Windows App and sign-in using your account credentials. You can download the Windows app here.
2 - Activate the Chameleon Protocol following the steps highlighted here.
3 -Connect Using Fastest Server
We appreciate your patience while we resolve this matter and we thank you for being a loyal VyprVPN customer.
December 22, 2018
Increased Blocking Efforts By The Chinese Government -
We are aware of the connectivity issue that you are experiencing, and we apologize for the inconvenience. Yesterday, the Chinese government started implementing major blocking attacks on VyprVPN service. The new attacks are using new techniques which enabled the Great Fire Wall to detect and block VPN traffic quicker than any time in the past.
Our technology team is engaged and will be working diligently until we find a solution to this issue.
We are committed to providing the most reliable VPN service in China and we take this connectivity issue very seriously. We thank you for being a loyal VyprVPN customer and we apologize again for the inconvenience.
If you need any further assistance, please contact support.