What are Errors 789, 809 or 810?

Operating Systems Affected: Windows (all)

Any one of these Windows L2TP errors can occur if a response wasn't received from the VPN server. This is often caused by router interference.


  1. If using the VyprVPN Desktop App, ensure the app was installed using the computer administrator profile.
  2. If using a manual configuration, ensure that you have added the necessary registry setting outlined in the setup instructions:

    • Windows 7 L2TP/IPsec
    • Windows Vista L2TP/IPsec
    • Windows XP L2TP/IPsec
  3. Temporarily disable your firewall and/or other security software.

If step three above resolves the issue, contact Golden Frog support to get assistance updating your security software configuration.

If you need any further assistance, please contact support.


Last reviewed/updated June 2019

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