Account Management FAQ
- Am I able to get a VAT on my invoice for tax purposes?
- How do I remove my payment information from the Control Panel?
- Why can't I connect on my mobile device after I created my account?
- How can I request a refund?
- What is your 30 Day Money-Back Guarantee Policy?
- VyprVPN Mobile Plan Details and How to Upgrade
- Issues signing up for an account
- "Failed to set your password. Please check that the link is correct and try again."
- Reactivating a deleted account
- My email address/password/account level changed without my permission
- Can I switch my payment method to Alipay from another form of payment?
- I can log in on the website, but I can't log into the VyprVPN app
- How can I view my invoice?
- How do I renew my account and submit payment using Alipay?
- Tips for Accessing our Website & Apps from China
- I did not receive the confirmation e-mail
- Golden Frog PayPal FAQs
- Why can't I log into my Golden Frog account?
- How can I change my plan?
- I signed up and paid with Alipay and my account is locked for payment failure
- How can I cancel my account?
- What is the control panel?
- How can I view and terminate current connections?
- I forgot my password. How can I reset my password?
- My account is locked. How can I update my billing information or retry my payment?